FREQUENTLY ASKED QUESTIONS
1. Do you offer international shipping?
We currently only support shipping within the United States and cannot process international orders.
2. How long does my order processing take?
Once you place your order, we will process it within 2-3 business days. After that, shipping time is typically 3-7 business days, depending on your chosen shipping method and destination.
3. How can I track my order?
Once your order has shipped, we will send you a confirmation email with shipping confirmation information and a tracking number. You can use this tracking number to check the status of your package on the shipping company's website.
4. Do you have a refund or return policy?
Yes, we offer a 7-day money-back guarantee. If you wish to return the item within 7 days of receiving it, please ensure the item is unused and in its original packaging. Please visit our refund and return policy page for more information.
5. Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we cannot make changes or cancellations.
6. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as debit cards and other payment methods.
7. What can I do if I'm not satisfied with the product?
If you are not satisfied with your purchase, you can request a refund within 7 days. Please follow our refund and return policy to return the item.
8. How do you ensure the security of my personal information?
We take your privacy very seriously and are committed to ensuring the security of your personal information. We use advanced security technologies and measures to protect your information. For more information, please see our Privacy Policy.
9. What if I have other questions?
If you do not find the answer you need in this FAQ, please feel free to contact us at the following methods:
Email: helen@wovenwaments.com
Phone: +1 (646) 718-7849
Thank you for your interest in Woven Waments LLC. We are happy to serve you!
